Shipping and Returns

COVID-19 UPDATE

Please note that there may be some delays to the shipping times stated below due to the high volume that couriers are currently experiencing. 

Deliveries will now be contactless to protect the courier drivers and my customers. Your orders will be left in a safe place.

 

AUSTRALIAN SHIPPING OPTIONS 

 STANDARD SHIPPING (2-5 days to metro areas, up to 10 days to regional areas)

- Free standard shipping applies to orders over $75

- Flat rate shipping fee of $10 applies to orders under $75

- FREE PICK UP is available from Edgewater WA. You will receive an email when your order is ready for collection (please allow 1-3 business days for packing) along with the collection address. 

EXPRESS SHIPPING (1-3 days to metro areas, up to 7 days to regional areas)

- Free express shipping applies to orders over $200

- Flat rate express shipping fee of $18 applies to orders under $200

 

As I am a one woman show, please allow 1-3 business days for your order to be packed and shipped. Express orders will be prioritised and packed within 1 business day.  
 

INTERNATIONAL SHIPPING

I do offer International shipping, however please email me directly here for a quote on shipping to your location. International shipping cannot be processed through this website at this time. 

 

RETURNS 

All pieces are wrapped and packed in environmentally friendly protective packaging to ensure they arrive safely. In the rare occurrence that an item arrives broken, please email me here within 48 hours of receipt of the goods with photos of the piece and the packaging. Breakages occurring in transport will be replaced free of charge. (note: a credit note may be provided for items which are no longer produced).

 

Exchanges or credit notes can be provided for change of mind reasons up to 7 days from date of delivery. After this period exchanges will not be accepted. Return postage will be at the expense and responsibility of the customer. Returns must be received back to Miss Willow Designs within 21 days.
Returns will not be accepted on sale items or free gifts with purchase items.

Please note that all handmade items are bespoke and individual and will have slight variations. This is not a fault but is the beauty of handmade. However, if you believe your item to be faulty, please email me within 48 hours of receipt of the goods with photos.