Shipping and Returns
AUSTRALIAN SHIPPING OPTIONS
Christmas cut off dates
Please order before these dates to receive your order before Christmas.
Wa metro 22/12
Wa regional 15/12
All other states metro 15/12
All other states regional 9/12
1. I offer FREE SHIPPING Australia wide for orders totalling $50 or more.
2. I offer a flat rate of $10 Australia wide for orders under $50
3. FREE local Perth pick up is also available from Heathridge (Joondalup area), WA. You will receive an email when your order is ready for collection (please allow 1-2 business days for packing) along with the collection address.
Your order will be packed and shipped in 1-2 business days. Please allow 2-10 business days for delivery depending on your location in Australia.
Please email me here for express shipping options.
I do offer International shipping, however please email me directly here for a quote on shipping to your location. International shipping cannot be processed through this website at this time.
All pieces are wrapped and packed in environmentally friendly protective packaging to ensure they arrive safely. In the rare occurrence that an item arrives broken, please email me here within 48 hours of receipt of the goods with photos of the piece and the packaging. Breakages occurring in transport will be replaced free of charge. (note: a credit note may be provided for items which are no longer produced).
Exchanges or credit notes can be provided for change of mind reasons up to 7 days from date of delivery. After this period returns will not be accepted. Return postage will be at the expense and responsibility of the customer.
Returns will not be accepted on sale items.
Please note that all handmade items are bespoke and individual and will have slight variations. This is not a fault but is the beauty of handmade. However, if you believe your item to be faulty, please email me within 48 hours of receipt of the goods with photos.